Privacy Policy

1.1. Information You Provide

When you engage with our intelligent support platform, we collect information that helps us provide personalized, context-aware service:

• • Identity Information: Name, email address, billing details, and account preferences.
• • Authentication Data: Secure login credentials and verification information.
• • Interaction History: Conversations, support requests, and feedback that help our AI learn and improve.

1.2. Information Collected Automatically

To provide intelligent, adaptive support, we automatically collect technical and behavioral information:

• • Technical Details: IP address, browser characteristics, device information that helps optimize performance.
• • Behavioral Patterns: Navigation paths, interaction preferences, response patterns that improve AI understanding.
• • Intelligence Cookies: Smart tracking technologies that help our AI learn your preferences and provide better support.

1.3. Third-Party Data Sources

We collaborate with trusted partners to enhance our intelligent support capabilities, including payment processors, analytics providers, and integration partners.

2.1. To Provide and Improve Our Services

We use your information to create genuinely intelligent support experiences:

• • Power context-aware conversations that understand your unique needs.
• • Continuously adapt and personalize interactions based on your preferences.
• • Develop smarter features that enhance emotional intelligence and contextual understanding.

2.2. To Process Payments

We process payments securely through trusted partners to ensure your intelligent support journey is seamless. Your financial data is protected by industry-leading security measures.

2.3. For Communication and Support

We communicate thoughtfully about:

• • Important updates about your intelligent support capabilities.
• • Personalized support when you need human assistance.
• • Relevant insights and enhancements that could benefit your experience (always optional).

2.4. To Ensure Security and Compliance

We protect your intelligent support environment by:

• • Proactively identifying and preventing threats to your data and conversations.
• • Maintaining compliance with privacy regulations while preserving the intelligence of our service.

3.1. Third-Party Service Providers

We selectively share information with trusted partners who enhance our intelligent capabilities:

• • Secure Payment Partners: To handle transactions with bank-level security.
• • Intelligence Analytics: To improve AI understanding and response quality.
• • Infrastructure Partners: To ensure fast, reliable intelligent support delivery.

3.2. Legal Compliance & Protection

We balance legal compliance with your privacy, disclosing information only when legally required while protecting the integrity of your intelligent support experience.

3.3. Business Transfers

In the event of business changes, we ensure any data transfer maintains the same commitment to intelligent, privacy-respecting support that you expect from us.