Terms of Use
Effective Date: September 18, 2025
Last Updated: September 18, 2025
Welcome to RilanAI.com ("RilanAI," "we," "our," or "us"). We're building the future of customer support through artificial intelligence that thinks, learns, and responds with genuine understanding. Our intelligent support platform transforms conversations into meaningful connections.
By engaging with our services (the "Services"), you're joining a community that values thoughtful, intelligent support. These Terms of Use outline how we can work together to create exceptional customer experiences.
1
Eligibility & User Responsibilities
To participate in our intelligent support ecosystem, you confirm that:
- • You meet the legal age requirements to engage with our AI-powered services.
- • You have the authority to make decisions about intelligent support for your organization.
- • You'll use our platform thoughtfully and in accordance with all applicable regulations.
2
Account Registration & Security
2.1. Creating an Account
Creating an account unlocks the full potential of our intelligent support platform. We ask that you provide accurate information so our AI can better understand and serve your specific needs over time.
2.2. Account Security
Your account security helps protect the intelligent conversations and data we're building together. If you notice anything unusual, reach out to us immediately at security@rilanai.com so we can respond with appropriate intelligence.
3
Payment, Subscriptions, & Billing
3.1. Subscription Plans
Our intelligent pricing scales with your support needs:
- • Starter Plan: $1 introductory, then $29 per month for foundational intelligence.
- • Growth Plan: $19.97 introductory, then $39.94 per month for adaptive learning.
- • Enterprise Plan: $34.97 introductory, then $69.94 per month for advanced intelligence.
For long-term intelligent partnerships:
- • Intelligence Pack: $119.76 (one-time setup and optimization).
- • Unlimited Access: $215.64 (lifetime intelligent support evolution).
3.2. Refund Policy
- • We believe in fair, intelligent billing practices — refunds available before your service period begins or as required by law.
- • Billing questions? Contact hello@rilanai.com within 7 days and we'll provide thoughtful assistance.
- • You have full control over your intelligent support journey — manage subscriptions easily in Settings → Billing.
4
AI Limitations & Disclaimers
4.1. No Guarantee of Accuracy
Our AI strives for intelligent, contextual responses, but like any learning system, it continues evolving. We're committed to improving accuracy while acknowledging that perfect understanding is an ongoing journey.
4.2. No Legal, Financial, or Medical Advice
While our AI offers intelligent support, it doesn't replace professional expertise in specialized fields. For legal, financial, or medical matters, we encourage consulting with qualified professionals who can provide appropriate guidance.
Contact Information
Questions about our Terms? We're here to provide clear, thoughtful answers about your intelligent support journey:
📧 Email: support@rilanai.com
📍 Address: Rilan Tech Ltd, 128 City Road, London, United Kingdom, EC1V 2NX, Company No: 16744451